DayOne Family Healthcare

EMERGENCIES

We are ALWAYS available for emergencies. If a family member is extremely ill and must go to the hospital we ask that you notify DAYONE of the emergency and let us know when the person is on the way to the hospital. Our phone number is 269-969-6123 and is always attended.

MISSED APPOINTMENTS

When you miss a scheduled appointment without calling to cancel, it prevents other patients from receiving medical care. Please call our office if you are unable to keep your appointment. There will be a fee of $40.00 for any missed appointment or late cancellation. We do require a two hour notice for all reschedules and or cancellations.

PHONE CALLS

DayOne doctors are almost always 'on the go' and are not always immediately available for phone calls. We will, however, return calls as soon as possible (emergencies are handled immediately). Don't hesitate to call at night or on weekends if you have an urgent problem. Please do not call during these times for 'routine' business.

PRESCRIPTIONS

Prescriptions for routine medications should be refilled at your regularly scheduled appointments.
If you take several medications, or are a new patient, please remember to always bring your medicine with you to your appointment. There may be a fee for prescriptions refilled between appointments.

INSURANCE

DayOne participates with many insurance companies and we bill for most all office services. You will be responsible for your deductible and patient portion. If your insurance requires a co-pay, you will be expected to pay this at the time of your visit. A billing fee will be added for co-pays not paid at the time of service.
If you have questions about your insurance our billing department will be glad to help you. You may also direct questions to our billing department via our website.